All State Appliance Repair Streamlines Technician Dispatch with Housecall Pro

Discover how All State Appliance Repair connected its Pipedrive-logged leads to Housecall Pro dispatch turning a booked call into a scheduled technician visit and invoice without any manual handoff.

35%

Faster Job Scheduling

Real-Time

Technician Route Visibility

Automated

Job-to-Invoice Conversion

Zero

Manual Handoffs Between Booking and Dispatch

All State Appliance Repair Streamlines Technician Dispatch with Housecall Pro

CHALLENGES

Once a call was logged in Pipedrive, someone still had to manually schedule the technician visit and communicate the job details separately.

Dispatch had no live view of technician location or route, so day-of scheduling changes were handled through phone calls back and forth.

Invoicing happened as a separate step after the job was done, tracked on paper or by memory, creating delays before the company actually got paid.

SOLUTIONS

We connected All State Appliance Repair’s Pipedrive CRM to Housecall Pro, so a booked call creates a scheduled job automatically instead of requiring a manual handoff between systems.

Technicians see their route and job details directly on their phone, and dispatch has real-time visibility into who’s available for same-day changes.

Once a job is marked complete, Housecall Pro generates the invoice automatically closing the loop from the Aircall-logged call all the way through to getting paid.

RESULTS

COMPANY

ABOUT

All State Appliance Repair provides residential appliance repair services across multiple service areas and appliance brands, dispatching technicians for scheduled and same-day repair visits.

Logging the call was only half the problem. Someone still had to schedule the tech and write up the invoice by hand afterward. Now that whole handoff just happens automatically.
All State Appliance Repair Logo

Dispatch Coordinator

All State Appliance Repair