Description

Five9 provides:
⎼ Single sign-on
⎼ Automated Inbound & Outbound Blended Platform

Contact Center

⎼ Full and feature rich set of omnichannel Contact Center capabilities
⎼ Agent optimized experience as a single desktop
⎼ CTI integration through Open CTI
⎼ Automatic Call Distribution (ACD)
⎼ Interactive Voice Response (IVR)
⎼ Call recording & real-time quality monitoring tools
⎼ Resell and implementation of leading WFO providers
⎼ Five9 Natural Language Processing (NLP) for categorization and sentiment

Sales

⎼ Full and feature rich set of Sales optimization capabilities
⎼ Predictive, Power, Progressive & Preview Dialer
⎼ Click-to-dial functionality
⎼ Synchronization of customer lists & data

Case Studies

CARFAX Case Study

The 1800 Pack Rat Customer Experience

Teladoc Case Study

Invenio Solutions Case Study

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About Axis Consulting

At Axis Consulting, we help companies streamline their process with automation by unlocking the power of technology. From Salesforce Implementation to Custom App Development and beyond, we deliver powerful results that strengthen your business.