Salesforce >> Five9

Empower Your Agents to Deliver Amazing Customer Experiences

Description

Five9 provides:
⎼ Single sign-on
⎼ Automated Inbound & Outbound Blended Platform

Contact Center

⎼ Full and feature rich set of omnichannel Contact Center capabilities
⎼ Agent optimized experience as a single desktop
⎼ CTI integration through Open CTI
⎼ Automatic Call Distribution (ACD)
⎼ Interactive Voice Response (IVR)
⎼ Call recording & real-time quality monitoring tools
⎼ Resell and implementation of leading WFO providers
⎼ Five9 Natural Language Processing (NLP) for categorization and sentiment

Sales

⎼ Full and feature rich set of Sales optimization capabilities
⎼ Predictive, Power, Progressive & Preview Dialer
⎼ Click-to-dial functionality
⎼ Synchronization of customer lists & data

Case Studies

CARFAX Case Study

The 1800 Pack Rat Customer Experience

Teladoc Case Study

Invenio Solutions Case Study

Contact Us to Learn More About Five9 Salesforce Integration

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