Salesforce >> GetFeedback

Seamlessly integrate feedback data with Salesforce

Description

BUILD
– Build beautiful, mobile-ready surveys with easy-to-use survey builder
– Choose from a library of pre-built survey question types and survey templates, including Net Promoter Score, Customer Effort Score, and Employee Engagement

DISTRIBUTE
– Create workflows to automatically send surveys after specific interactions, like case closed or opportunity lost for real-time, contextual feedback
– Distribute surveys on the channels that work for your customers: email, Salesforce Chat (Live Agent), Salesforce Messaging, Salesforce Communities, mobile app, and website
– Embed survey questions and Salesforce data in “One-Touch Emails” to double response rates; export HTML and VisualForce email templates
– Send One-Touch email through Salesforce, Pardot, Marketing Cloud, GetFeedback, or any email provider

ANALYZE
– Map survey responses to any standard or custom object
– Analyze feedback data in Salesforce Reports and Dashboards, GetFeedback Dashboards, or Excel/CSV Export
– Identify keywords and sentiment with Text Analytics

ACT
– Notify key stakeholders of critical feedback and quickly follow up with customers to close the loop and strengthen relationships

Contact Us to Learn More About GetFeedback Salesforce Integration

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