Pipedrive >> Intercom

Turn live chats into closed deals — automatically. Capture, qualify, and convert leads in Intercom, then push them into Pipedrive with a click. Keep every conversation, context, and next step in sync.

Pipedrive ↔ Intercom Integration

by Intercom

Install App

Why connect Pipedrive CRM with Intercom?

Proactive lead capture: Engage site visitors with Intercom chat and bots before they bounce.

Instant qualification: Auto-collect key fields, score intent, and route hot leads to reps.

One-click deal creation: Create or update Pipedrive contacts and deals straight from Intercom.

Full context, everywhere: View Pipedrive deal details inside the Intercom inbox.

Automatic logging: Chats sync to the Pipedrive timeline so you never lose history.

Faster handoffs: Sales jumps in with the full conversation thread and moves the deal forward.

How Does it Work?

  1. Engage on your site: Intercom bots and live chat start the conversation and capture lead details.
  2. Qualify in real time: Use custom questions to score fit and intent right inside Intercom.
  3. Create Pipedrive deals in one click: Push qualified leads to Pipedrive as contacts and deals with mapped fields.
  4. Sell with complete context: See deal stage, value, and owner in Intercom. Keep chatting without tab-hopping.
  5. Sync every conversation: All messages auto-log in the Pipedrive activity timeline for a clean audit trail.

What You’ll Get?

  • Higher speed-to-lead and more booked meetings
  • Cleaner data with consistent contact and deal mapping
  • Better pipeline visibility from first chat to closed-won
  • Seamless team collaboration between marketing, sales, and support

Setup and Installation

  • Already using Intercom? Click Install App in Intercom, authorize, and connect your Pipedrive account.
  • New to Intercom? Create an Intercom account, then install the Pipedrive app from the Intercom App Store or Pipedrive Marketplace.
  • Map fields, choose auto-creation rules, and start creating deals and syncing conversations right away.

Intercom for Pipedrive

FAQs

You can match on email and domain to update existing contacts and deals instead of creating new ones.

Yes. Use rules to sync specific inboxes, tags, or conversation outcomes.

You can map Intercom attributes to custom fields in Pipedrive for precise data capture.

Access follows Intercom and Pipedrive user roles. Data transfers use secure, token-based authorization.

Most teams connect, map fields, and start creating deals the same day. Need help? We’ll configure it for you end-to-end.

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