Rated 5.0 by 50+ B2B clients
JustCall is a cloud-based phone and SMS platform built for sales and support teams. It provides business phone numbers with local presence in 70+ countries, call routing and IVR, two-way SMS, sales dialers, and 100+ native CRM and data-tool integrations including Pipedrive, HubSpot, and Salesforce. Instead of a desk phone and a separate texting app, your team gets one system where every conversation is tracked, recorded, and tied to a customer record.
That matters for a few concrete reasons:
We design your number structure, teams, business hours, and permissions from scratch. No default settings left in place because nobody knew what they did. You get a phone system configured around how your team actually sells and supports.
Ring groups, skill-based routing, IVR menus, and after-hours flows built around your actual coverage. Callers reach the right person the first time, and nothing important lands in a dead-end voicemail box.
Moving off RingCentral, Grasshopper, landlines, or another VoIP tool? We plan number porting, map old routing to new, and cut over without downtime or lost calls. Your customers never notice the switch.
This is where most DIY setups fall apart and where we spend the most care. We connect JustCall so every call, text, and recording logs to the right contact, deal, and owner, click-to-call works from the CRM, and call outcomes feed your pipeline reports. Pipedrive pairings are our most requested JustCall integration see our dedicated Pipedrive consulting services.
Missed call comes in, the caller gets an instant text, the rep gets a task, and the CRM gets a record. We build the automation layer that turns missed calls into saved deals instead of silent churn.
We configure SMS workflows with proper opt-in capture, opt-out handling, quiet hours, and 10DLC registration so your texting program is both effective and defensible. Compliance is built in from day one, not bolted on after a carrier filters your traffic.
Auto dialer and predictive dialer campaigns set up with clean lists, dispositions that write back to the CRM, and pacing that fits your team size. Outbound reps spend their time talking, not dialing.
Hands-on sessions for reps, support agents, and admins. Your team learns the workflows we built for them, not generic feature tours, so adoption sticks after we leave.
Routing needs change, teams grow, campaigns launch. We stay available for adjustments, audits, and new automation so the system keeps pace with the business.
JustCall earns its keep when it talks to the rest of your stack. We regularly connect it with Pipedrive, HubSpot, Salesforce, and Zoho CRM for call logging and click-to-call; Slack for real-time call and voicemail alerts; Google Sheets for reporting extracts; Intercom and Zendesk for support context; ActiveCampaign for lifecycle messaging; and Zapier or Make for everything else. If a tool in your stack should know about a call, we make sure it does.
We have implemented CRMs and the telephony wired into them for over a decade. Phone systems are not a side skill for us.
From Aircall (where we are an official partner) to JustCall, we implement cloud phone systems constantly. We know the porting traps, the routing edge cases, and the CRM sync quirks before they bite you.
You get a scoped price before work starts. No hourly meter running while you wonder what it will cost.
Discover, design, build, train, optimize. The same process every time, so nothing gets skipped and you always know what happens next.
A responsive team that knows your setup, not a ticket queue that starts from zero every time.
We work across your whole stack, so your JustCall implementation fits your CRM, your automation tools, and your reporting instead of living on an island.
| Area | DIY Setup | Expert Implementation |
|---|---|---|
| Basic calling for 1-3 users | Fine, honestly. JustCall onboarding covers this | Usually not worth paying for |
| Call routing & IVR | Default ring-all, callers bounce | Skill and hours-based routing designed around coverage |
| CRM call logging | Partial sync, duplicate contacts, missing calls | Every call and text on the right record, tested edge cases |
| Missed-call follow-up | Voicemail and hope | Instant text-back plus CRM task automation |
| SMS compliance | Opt-ins scattered, 10DLC unregistered | TCPA-aware flows, registration, opt-out handling |
| Reporting | Activity counts in a silo | Call outcomes tied to pipeline and revenue |
We map your current call and text flows, teams, hours, numbers, and CRM before touching anything.
You get a written plan: routing logic, IVR trees, integration mapping, and automation, approved before build.
We configure JustCall, port numbers, connect the CRM, and build the automations, testing each flow with real scenarios.
Reps and admins get hands-on training on the exact workflows they will use daily.
After go-live we review call data, tighten routing, and adjust automations based on what the numbers show.
Practice Manager
PYIP Bookkeeping
Jon Coley
On Guard Pest
Josh Fox
Bottom Line Savings
Every missed call is a deal that called your competitor next. If your phone system is a cost line instead of a revenue channel, we can fix that in weeks, not quarters.
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A JustCall consultant designs and builds your phone and SMS system: number setup, call routing, IVR, CRM integration, automation, and compliance, then trains your team on it. The value is in the design decisions and integrations, not clicking through settings you could find yourself.
Yes. Most clients keep us on for routing changes, new campaign setup, integration maintenance, and periodic audits. You can also take full ownership after training; we build so that handoff is clean either way.
Most implementations take 2 to 4 weeks, including number porting, CRM integration, and training.
Yes. We handle number porting, rebuild your routing in JustCall, and schedule the cutover so there is no gap in coverage. Porting is the step most DIY migrations get wrong, so we manage it start to finish.
JustCall fits sales and support teams of roughly 3 to 100 seats that want calling and SMS in one platform with strong CRM integration. If you need enterprise contact center features like workforce management, a platform like Talkdesk or Five9 is a better fit, and we will tell you that in the first call.
Yes, training is part of every implementation. Reps learn calling, texting, and dialer workflows; admins learn routing, reporting, and user management. Sessions are recorded so new hires can onboard from them.
It depends on team size and whether you need the sales dialer or AI coaching features. As of now, JustCall runs four tiers: Team ($29/user/mo) for CRM-integrated basic calling, Pro ($49/user/mo) adds the power dialer and Salesforce CTI, Pro Plus ($89/user/mo) adds AI call scoring and coaching, and Business (custom quote) adds enterprise SSO and compliance controls. We size the plan during discovery so you are not paying for unused seats or features.
Pick the metrics before go-live: speed to lead, missed-call rate, connect rate, and calls logged to CRM are the usual four. We build dashboards for them during implementation so the baseline and the improvement are both visible.
Natively: Pipedrive, HubSpot, Salesforce, Zoho, Slack, Intercom, Zendesk, ActiveCampaign, and more 100+ CRM and data integrations in total, plus Zapier or Make for everything else. CRM integration depth is the main reason teams choose it.
Yes. JustCall provides local phone numbers with local presence in 70+ countries, and we build routing and business-hours logic around wherever your reps and customers actually are, not a single default time zone.
No. We handle configuration, integration, and testing during implementation, and train your admins to manage day-to-day changes like routing and users afterward. If you want us to keep managing it long-term, that's available as ongoing support.
For 1-3 people making basic calls, probably not; JustCall's own onboarding will do. It becomes worth it when routing, SMS compliance, CRM logging, or missed-call automation start affecting revenue, which usually happens between 5 and 15 seats.
Our clients don’t just see improvements; they experience transformation. From reducing manual work by 80% to doubling revenue velocity, the impact is tangible and lasting.
First 12 Months
Per Team / Month
Sales Velocity
Real-time Reporting
