Rated 5.0 by 50+ B2B clients
Zendesk is a customer service platform that turns every support request email, chat, phone, and social into a trackable ticket with routing, automation, SLAs, and reporting around it. Instead of support living in individual inboxes, every conversation lands in one system with full customer context.
Done right, Zendesk gives you:
Groups, views, ticket fields, forms, and channels configured around how your support actually flows not around the defaults.
We move you from Gmail, Outlook, Freshdesk, Intercom, or an old Zendesk instance with ticket history, macros, and customer records intact.
Routing rules, escalation paths, and SLA policies that triage every ticket the moment it arrives and flag the ones about to breach.
Standardized responses, context panels, and a cleaned-up agent workspace that cut handle time without making replies robotic.
A Zendesk Guide knowledge base structured around what customers actually ask, so the repetitive tickets answer themselves.
We configure Zendesk AI Agents to resolve simple requests and escalate complex tickets with full context.
Explore dashboards for volume, first reply time, resolution time, and satisfaction built for the metrics your leadership reviews.
Agent and admin training on your instance, plus ongoing optimization as your products, volume, and team change.
Support quality depends on context, and context lives in your other systems. We connect Zendesk to Salesforce and Pipedrive so agents see deals and account owners next to tickets, Slack for internal escalations and alerts, Aircall and Twilio for phone support inside the agent workspace, Shopify and Stripe for order and billing context, Jira for engineering escalations, and Google Workspace for mail and docs. Zapier and Make handle niche tools, and we build custom API integrations when your workflow needs more.
We design the triggers, SLAs, and routing logic that turn Zendesk from a ticket logger into an operation. This is systems work, and it's what we do all day.
Over a decade implementing customer systems across support and sales.
A scoped project and a fixed price before we start. No surprise invoices.
Discover, Design, Build, Train, Optimize. The same tested process every time.
A named team that knows your instance, available long after go-live.
We also implement Salesforce, HubSpot, and Pipedrive, so your support system connects cleanly to sales instead of living on an island.
| Decision point | DIY | With Axis |
|---|---|---|
| Setup | Default views and one big queue | Routing, groups, and forms built for your flow |
| Migration | Start from zero, lose ticket history | History, macros, and customers migrated intact |
| Automation & SLAs | Manual triage, no enforced response times | Triggers and SLA policies that run the queue |
| AI Agents | Default bot, generic scripted replies | AI Agent trained on your help center, tuned escalation rules |
| Self-service | Empty help center, every question a ticket | Guide structured around your real ticket drivers |
| Reporting | Stock dashboards, gut-feel management | Explore dashboards on the metrics you manage by |
| When DIY is fine | A 1 to 2 agent team on Suite Team with low volume can start with defaults | We'll tell you if that's you on the first call |
We audit your channels, volume, ticket drivers, and current tooling before recommending anything.
You approve a written plan covering routing, SLAs, help center structure, migrations, and integrations.
We configure the instance, migrate history, build automation, and connect your stack.
Live agent and admin training on your real tickets, recorded, with documentation.
After launch we watch queue behavior, tune triggers, and expand deflection where the data points.
Real reduction in full resolution time with macros and context.
AXIS Consulting was exactly what our organization needed. Their expertise with Asana, Jotform, and Zapier helped us eliminate repetitive tasks and improve collaboration across departments. The entire process was professional, efficient, and tailored to our goals. We continue to benefit from the systems they built for us.
Finding a partner who truly understands business automation is not easy, but AXIS Consulting exceeded our expectations. They integrated HubSpot, Calendly, and Aircall to create a seamless experience for our team and our clients.
AXIS Consulting helped us streamline our sales and operations by connecting Pipedrive, PandaDoc, and Zapier into one efficient workflow. The manual work our team was doing every day is now automated.
Lisa Rigoli
EOC Leadership
Marlen Vigdorov
Legend Advance Funding
Jay Offerdahl
Viking Mergers
Slow support kills renewals quietly. Every ticket that ages in an unmanaged queue is a customer deciding your competitor might answer faster. Fixing the system takes weeks. Churn compounds monthly.
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A Zendesk consultant configures your instance, designs routing and SLA automation, builds your help center, migrates your history, and trains your agents. The goal is a support operation that runs itself, not just installed software.
A Zendesk implementation partner typically means an agency with an ongoing relationship to Zendesk and a track record across full deployments architecture, migration, integrations, and training versus a freelance consultant hired for a single task. We work as an implementation partner: one team that scopes the project, builds it, and stays on for optimization after go-live.
Yes. Most clients keep us on for ongoing optimization: tuning triggers, expanding the help center, adding channels, and adapting the instance as volume grows.
Yes. We configure AI Agents against your help center and past tickets so they resolve real requests instead of dead-ending into a human handoff, and set up Copilot’s suggested replies and ticket summaries inside the agent workspace.
Most implementations take 3 to 6 weeks from kickoff to go-live. Simple single-channel setups run faster, and large migrations with custom integrations take longer. You get a scoped timeline first.
Yes. We migrate from Gmail and Outlook inboxes, Freshdesk, Intercom, Help Scout, and legacy Zendesk instances, preserving ticket history and customer records wherever the source allows.
Zendesk fits once support volume outgrows what a shared inbox can track usually around the point responses slip and nobody can see the backlog. Below that, a lighter tool may do, and we’ll tell you honestly.
Yes. Every implementation includes live training for agents and admins on your actual instance and real tickets, plus recordings and written guides for onboarding new hires.
Most growing support teams land on Suite Growth or Suite Professional, where SLAs and better automation live. We help you match the tier to the features you’ll actually use.
We baseline your metrics first, then track first reply time, resolution time, deflection rate, and CSAT after launch. Success is defined in numbers before we build.
Salesforce, Pipedrive, Slack, Aircall, Twilio, Shopify, Stripe, Jira, and Google Workspace are common. Zapier, Make, and custom API work cover the rest of your stack.
Even 2 to 3 agent teams benefit from routing, macros, and a help center, and the instance scales as you hire. The key is configuring only what your volume needs now which is exactly what we scope.
Our clients don’t just see improvements; they experience transformation. From reducing manual work by 80% to doubling revenue velocity, the impact is tangible and lasting.
First 12 Months
Per Team / Month
Sales Velocity
Real-time Reporting
