Discover how Gray Pest Control replaced one overloaded office phone line with Aircall call routing and automatic CRM logging capturing every service request instead of losing it to a missed call.
45%
Fewer Missed Calls
Automated
Call Logging to CRM
Zero
Lost Service Requests
Real-Time
Call Routing
Gray Pest Control ran all incoming service calls through a single office line that couldn’t keep up during peak season, sending overflow calls straight to voicemail.
Some of those voicemails never got a callback, and the ones that did relied on handwritten notes instead of any real record of who called, when, or why.
Management had no visibility into how many calls were being missed or which team member should be following up on a given voicemail.
We set up Aircall to route incoming service calls across the whole team instead of one overloaded line, based on a rollout built around how Gray Pest Control actually takes calls day to day.
Missed calls and voicemails now get logged and flagged automatically instead of disappearing into an inbox nobody checks consistently.
Every call syncs into the CRM automatically logging call notes and updating the right customer record which is the kind of cross-tool workflow that keeps a service team working from the same information instead of duplicating it.
Gray Pest Control provides residential and commercial pest management services, fielding a high volume of service calls and scheduling requests year-round.
Gray Pest Control
