Discover how Ideal Home Health replaced a single intake phone line with Aircall call routing making sure hospital referrals and family inquiries never go to voicemail.
40%
Fewer Missed Referral Calls
Faster
Referral Response Time
Automated
Call-to-CRM Logging
Real-Time
Intake Call Routing
Referral calls from hospitals, physicians, and discharge planners all came into one intake line that couldn’t handle simultaneous calls during busy periods.
A missed referral call sometimes meant the patient went to a competing home health agency instead in this business, response speed is part of the pitch.
Intake staff also had no consistent record of what a caller had reported before starting a patient’s intake paperwork, and leadership had no visibility into referral call volume or how fast calls were actually being answered.
We set up Aircall to route incoming referral and family calls across intake coordinators instead of one line, based on a rollout built around how Ideal Home Health actually takes calls.
Missed calls now get flagged immediately instead of sitting quietly in voicemail, and every call logs into the CRM automatically, giving intake staff the details they need before a patient’s paperwork even starts.
This connected call-and-CRM setup keeps referral sources and family contacts current without anyone re-entering the same information twice.
Ideal Home Health provides in-home nursing and therapy services, coordinating closely with hospitals, physicians, and families to get patients started on care quickly.
Ideal Home Health
