Discover how RP Restoration replaced an overwhelmed after-hours phone line with Aircall call routing making sure no emergency restoration call goes unanswered.
50%
Faster Emergency Call Response
24/7
Call Coverage
Zero
Unanswered Emergency Calls
Automated
Call-to-CRM Logging
Water, fire, and storm damage don’t wait for business hours, but RP Restoration’s single phone line couldn’t reliably route after-hours emergency calls to an available on-call technician.
A missed emergency call often meant a lost job entirely homeowners in the middle of a crisis call the next company that actually picks up.
Dispatch also had no visibility into who was already on a call, and no consistent record of what a customer had reported before a technician arrived on-site.
We set up Aircall so emergency calls reach an available on-call team member day or night, following a rollout built around how restoration teams actually take calls rather than a generic phone setup.
Every call now logs directly into the CRM before a technician even leaves for the job site, so they arrive already knowing the situation instead of starting from scratch.
This kind of connected call-and-CRM workflow keeps the whole team working from the same information instead of relying on whoever answered the phone to relay details correctly.
RP Restoration provides emergency water, fire, and storm damage restoration services, responding to time-sensitive calls from homeowners and businesses.
RP Restoration
